Peace of mind

We’re so confident in our hair extensions that if you wouldn’t swim through shark-infested waters to get them back, we’re not doing our job right. 🦈✨

With our Strand Assurance Guarantee, you can enjoy worry-free hair days! Simply purchase the recommended aftercare with your extensions, and you’re automatically covered. If any manufacturing mishaps pop up, we’ve got you—no stress, no fuss. While we can’t promise zero hair dramas, we can promise we’ll sort it fast. 💕

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How do I activate it?

Our strand assurance guarantee will automatically activate if you purchase and use Extensions Darling haircare products alongside your extensions. This must include approximately 1L of shampoo, 1L of Conditioner and 90ml of argan oil over the duration of having your hair and you must be able to provide proof of purchase of both the hair extensions & aftercare.

Any defects from a manufacturing including shedding; matting; breakage; discolouration*; or faulty materials

  1. Contact us via email at hello@extensionsdarling.com to report the fault.
  2. We will then send you a report form to fill in within 7 days.
  3. We may request to have the hair extensions sent back to us for inspection.
  4. The team will then inspect the hair and be in touch with a resolution.

General wear from usage; heat damage; accidental damage; damage caused by modifying your hair(including toning and colouring); discolouration by products or chlorine.

  • The hair must be fit correctly and by a qualified technician
  • You must have had regular maintenance appointments
  • The recommended haircare products must have been purchased and used
  • The haircare products must have been purchased within 7 days of having your hair fitted

* Discolouration will only be deemed as a fault if reported within the first 7 days after fitting.