For UK orders we ship using tracked 48 hour delivery as standard however if ordering before 1pm on a weekday we have the option to order using next day by 1pm delivery.

We do ship internationally and they will typically take 5-7 business days depending on country.

All of our hair is the same premium grade and will last 12+ months with correct aftercare.

It's all about how you treat them girlies.

We’ve got you covered. ✨ If your order isn’t quite right - whether it’s the wrong shade, length, or product - our support team is here to help. Reach out to our support team, and we’ll guide you through the next steps.

For hygiene reasons, we can only accept returns on unopened, unused hair. If you’re unsure about your shade or product, reach out before you order - we’ll help you find your perfect match. ✨

We’d love to help you with that! ✨ Our team are total shade experts and can match you in minutes.

Simply send us a few clear photos of your hair in natural light to our whatsapp and we’ll recommend your perfect match. 💖

To read all about our 180 day strand assurance guarantee check our our strand assurance guarantee page.